BracketFence vs Loop
Loop is a strong returns logistics platform: portals, exchanges, and reverse logistics. BracketFence is the decision layer above it, focused on who is abusing your policy and what your team should do about each return.
Get a free returns fraud scanSide by side
| Capability | BracketFence | Loop |
|---|---|---|
| Core focus | Returns fraud monitoring and decisioning | Returns logistics and exchanges |
| Wardrobing detection | Per customer scoring across order history | Not a core focus |
| Bracketing analytics | Customer and SKU level bracketing reports | Limited visibility |
| Serial returner scoring | Lifetime keep rate scoring on every order | Not a core focus |
| Approve, warn, deny controls | Built in, one click per return | Not offered |
| Free returns fraud scan | Yes, on your own data | Not offered |
Where BracketFence fits
BracketFence is bracketing analytics tied to fit and SKU-level patterns. It plugs into Shopify Plus, scores every return request on wardrobing, bracketing, and serial returner behavior, and gives your CX team one-click approve, warn, and deny decisions with the evidence attached. Read more in our returns fraud glossary or see how it works for denim brands.
Common questions
Is BracketFence a Loop replacement?
If your main need is a returns portal and exchange flow, Loop does that well. If your problem is wardrobing, bracketing, and serial returners eating margin, that decision layer is what BracketFence is built for.
Can we use BracketFence alongside Loop?
Yes. Loop handles the logistics of the return while BracketFence handles the decision behind it. Brands commonly keep Loop for the portal and add BracketFence for fraud monitoring and approve, warn, deny controls.